Managing Your Subscription

22 April, 2022 2 min read

Adjusting your Jasper Coffee subscription is easy. You can pause, skip, edit, change quantities any time. 

How do I manage my subscription?

Logging in

1. Click “Log In” in the navigation bar beside the shopping cart icon on the top right of the website.

2. Enter your customer login details.

3. Once you’re logged in, click on 'manage subscription' - underneath your name on the left. 

4. You’re in! This is where you’ll manage everything related to your Jasper Coffee subscription.

 

How do I pause my subscription?

You can pause your subscription by clicking on the “Pause subscription” button under Subscription Status. 

 

How do I change my subscription frequency?

You can change the frequency of your subscription, selecting from 1, 2, 3 or 4 weeks - under Order Frequency. 

 

How do I change my address?

You can change your billing address and shipping address under the “Address and shipping information” tab. 

 

How do I edit my payment information? 

You can edit your payment information under “Payment information”. 

 

How do I see the products in my subscription? 

You can see the products you’re subscribed to under the “Products in your subscription” tab. There, you can also edit the quantity you’d like. 

 

How do I skip or edit future orders? 

You can skip or edit the quantity of future orders under the “Manage upcoming orders” tab.

 

How do I see what discount code is applied to my subscription?

If you have a discount code applied to your subscription, it will show under the “Discount code” tab. 

 

How do I view my transaction history?

You can see all past transactions for your subscription under the “Transaction history” tab.

 

How do I cancel my subscription?

You can cancel your subscription under the “Cancel Subscription” tab. 

 

How do I change what’s in my subscription?

If you want to change the subscription itself, you have to delete the product, then create a new subscription from the product page you want to subscribe to.

 

Managing your Jasper Coffee subscription is easy. Reach out to our team if you have any questions about your subscription at  hello@jaspercoffee.com



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